Privacy Policy - FaceRaterBro

FaceRater Bro ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").

Please read this Privacy Policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Face Data Collection and Use

EXPLICIT STATEMENT: Face Data Is NOT Retained Indefinitely

Face data (photos and facial analysis results) is NOT retained indefinitely. All face data is automatically deleted after a maximum of 365 days from upload. You can delete your face data at any time before this period expires.

What Face Data We Collect:

When you use our facial analysis feature, we collect photographs that you voluntarily upload (front-facing and optional side-facing photos). These photos contain facial geometry and characteristics that our AI analyzes.

Reasons for Storing Face Data:

Perform AI-powered facial feature analysis (eyes, nose, jawline, symmetry, bone structure, lips, skin, hair, and overall appearance assessment)
Generate beauty scores and personalized feedback
Provide personalized improvement recommendations
Maintain your scan history for progress tracking (up to 2 scans for free users, up to 10 scans for premium users)
Enable you to compare results over time and track improvements

Length of Time Face Data Is Stored and Why:

Maximum Retention Period: 365 days (1 year) from the date of upload
Reason for 365-Day Duration: This duration allows you to maintain your scan history, track progress over time, and access comparative analysis features. We believe 365 days balances user utility (annual progress tracking) with privacy protection. Face data is automatically deleted after this period to ensure it is not stored indefinitely.
Automatic Deletion: All face data is automatically and permanently deleted after 365 days, even if you take no action
User Control: You can delete your face data at any time before the 365-day period expires

Third Parties We Share Face Data With:

1. OpenAI (GPT-4 Vision API)
Purpose: AI-powered facial analysis and beauty score generation
Does OpenAI Store Face Data? NO - OpenAI does NOT retain, store, or use your face data after processing is complete. Images are processed in real-time and immediately discarded. OpenAI does not use images for model training or any other purpose (as per OpenAI's API data usage policy for enterprise customers).
OpenAI's Privacy Practices: Zero retention policy for API customer data. See OpenAI's API Data Usage Policies for more information.
2. Google Firebase Cloud Storage (Google Cloud Platform)
Purpose: Secure cloud storage for maintaining your scan history and enabling cross-device access
Does Firebase/Google Store Face Data? YES - Firebase stores your face data (photos and analysis results) encrypted on Google Cloud Platform servers for the duration specified in our retention policy (maximum 365 days or until you delete it, whichever comes first).
Firebase/Google's Privacy Practices:
• All face data is encrypted at rest (AES-256) and in transit (TLS/SSL)
• Google Cloud Platform maintains SOC 2, ISO 27001, and other security certifications
• Compliance with GDPR, CCPA, and other global privacy regulations
• Restricted access controls - only authorized systems can access encrypted data
• Regular third-party security audits and penetration testing
• Physical security measures at data center locations
• Google automatically deletes data when you delete it from our app or after the 365-day retention period
• Firebase does not use your face data for any other purpose beyond storage
• See Firebase Privacy and Security and Google Cloud Privacy for more information.
No Other Third Parties: We do NOT sell, rent, or share your facial images with any other third parties for marketing, advertising, research, or any other purposes.

Data Storage Location:

Images are stored in Firebase Cloud Storage (Google Cloud Platform infrastructure)
Analysis results are stored in Firebase Firestore database
Device-level caching may occur in your local app storage

Face Data Deletion and Retention Policy:

Automatic Deletion After 365 Days: Face data (photos and facial analysis results) is automatically and permanently deleted after 365 days from the date of upload, even if you do not manually delete it. This ensures face data is NEVER stored indefinitely.
User-Initiated Deletion (Anytime): You can delete individual scans at any time before the 365-day period expires. When you delete a scan, both the photos and analysis results are permanently deleted from Firebase Storage and Firestore within 24 hours.
Account Deletion: If you delete your entire account, ALL photos and face data are permanently deleted within 30 days maximum, regardless of the 365-day retention period.
Processing-Only (OpenAI): Images sent to OpenAI API are NEVER retained or stored by OpenAI after processing is complete. OpenAI does not store face data at all - zero retention period.

Your Control Over Face Data:

You can delete individual scans at any time from your scan history
You can delete your entire account and all associated data from Settings
You control what photos you upload - the app never accesses your camera or photos without explicit permission

1.2 Other Information You Provide

We collect other information that you voluntarily provide when using the App:

Account Information: Name, email address, and authentication credentials
Profile Information: Age range, gender (optional, used to personalize analysis)
Communication: Messages you send through support or feedback channels

1.3 Information Collected Automatically

When you use the App, we automatically collect certain information:

Device Information: Device type, operating system, unique device identifiers
Usage Data: Features used, time spent, interactions, and app performance data
Location Data: Approximate location based on IP address (if permitted)
Crash Reports: Technical information about app crashes and errors

1.4 Information from Third Parties

We may receive information when you use third-party authentication services:

Social Media Authentication: Profile information from Apple, Google, or Facebook (when you choose to sign in using these services)
Payment Information: Transaction data from app store payment processors (RevenueCat)

2. How We Use Your Information

We use the collected information for various purposes:

Provide Services: To deliver facial analysis and app functionality
Account Management: To create and maintain your account
Improve the App: To analyze usage patterns and enhance features
Customer Support: To respond to your inquiries and provide assistance
Security: To detect and prevent fraud, abuse, and security issues
Personalization: To customize your experience and recommendations
Communication: To send notifications, updates, and promotional content (with your consent)
Compliance: To comply with legal obligations and enforce our Terms of Use
Analytics: To understand how users interact with the App

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

Cloud hosting and storage providers
AI and machine learning service providers
Analytics and performance monitoring services
Customer support platforms
Payment processors

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal processes
Requests from law enforcement or government authorities
Protection of our rights, property, or safety
Prevention of fraud or illegal activities

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent.

4. Data Retention

We retain your information for as long as necessary to:

Provide you with our services
Comply with legal obligations
Resolve disputes and enforce our agreements
Maintain security and prevent fraud

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal purposes.

5. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

5.1 Access and Portability

Request access to the personal information we hold about you
Request a copy of your data in a portable format

5.2 Correction and Deletion

Correct inaccurate or incomplete information
Request deletion of your personal information

5.3 Opt-Out Rights

Opt-out of marketing communications
Disable certain data collection features
Withdraw consent for data processing

5.4 Exercising Your Rights

To exercise these rights, please contact us at support@faceraterbro.com. We will respond to your request within 30 days.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and vulnerability assessments
Employee training on data protection
Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Children's Privacy

The App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using the App, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

9. Third-Party Links and Services

The App may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

Third-party services we use may include:

Google Analytics for usage analytics
Firebase for authentication and database services
RevenueCat for subscription management
Social media platforms for authentication

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, and shared
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at support@faceraterbro.com.

11. European Privacy Rights

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure ("right to be forgotten")
Right to restrict processing
Right to data portability
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

12. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience:

Essential Cookies: Required for the App to function properly
Analytics Cookies: Help us understand how you use the App
Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your device settings, but disabling certain cookies may affect app functionality.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Updating the "Effective Date" at the top of this policy
Providing an in-app notification
Sending an email (if applicable)

Your continued use of the App after changes are made constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: support@faceraterbro.com

Website: www.faceraterbro.com

15. Consent

By using the App, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.